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Short Takes May 2014 


LTS Staff Changes

LTS has seen a great deal of staff movement during this past semester. To keep you up-to-date, here are some of our changes:

Leaving LTS:

  • Lillian Hillis, web coordinator, retired at the end of January

  • Jamison Schmidt, technical services specialist, accepted a position with JAMF Software

  • Danielle Ryan, training officer and help desk supervisor, will be attending graduate school in California

  • Gene Leisz, distinguished artist and D2L administration and CommonSpot training, announced he will be retiring this summer

Moving to new responsibilities within LTS:

  • Erich Tesky transferred from CommonSpot web development to Rails web development (replacing Jeff Holland who left in November)

  • Tyler Schroeder transferred from Emerging Technologies support to Web Coordinator

Accepting new positions within LTS:

  • Chris Haynes, CommonSpot web development

  • Chong Lor, Emerging Technologies

Other vacant and soon-to-be-vacant positions are being recruited or planned.

Quickly Contact Off-Campus Colleagues Through Lync

Ever need to quickly contact someone?

We have federated our Lync Server with numerous campuses in Wisconsin. So what does this mean for you? It means that you can instantly connect to people you know on other campuses and see if they are available from your Mac or PC. It lets you instantly message, place audio calls, hold video chats, and share your screen with them and vice versa!

The following colleges and universities are now available through our Lync Server:

UW-River Falls
UW-Stevens Point
Plus a number of larger businesses. Give Lync a try today!

Email Server Upgrade

Over the summer the campus email servers will be upgraded. Webmail users will see a cleaner interface, which is faster and more responsive.

Help Desk Software Replacement Project

Approximately 6 months ago, a group of LTS staff members started to look at a wide variety of products to replace our Help Desk software, Service Desk Express (SDE), a product that was no longer going to be supported by BMC Software and was planned to be end of life. Through the course of the project and through collaboration with UW-Milwaukee and UW-Madison, multiple products were explored and Cherwell was selected.

Moving forward, Cherwell Service Management was purchased as of Mach, 2014 and plans have been made to install the new software and system this coming summer. When faculty members return for fall semester, they will notice a new self-service solution where they can easily submit tickets for technology support. As always, if faculty members have never used self-service tickets before, they can call the LTS Help Desk for support. This software has potential to improve efficiency and support times at the Help Desk, something LTS has continuously tried to improve throughout the years and something faculty and staff can expect to see for fall semester.