Continuing Education: Program Manager


The office of Continuing Education at the University of Wisconsin-Eau Claire is seeking a Program Manager to begin June 3, 2013. This professional academic staff position carries an official title of Outreach Program Manager I and has the expectation of renewal based on performance.


As part of the UW-Eau Claire Continuing Education department, this position develops, delivers, and evaluates various programming areas for a variety of audiences. Program areas may include, but would not be limited to, business, undergraduate and graduate degree and certificate programs, community classes for adults, education, nursing, health and human services, youth programming, and others. The purpose of this position is to create and deliver educational programming that supports workforce and economic development and creates vibrant communities through collaborative relationships between the university, UW-Extension, and external audiences. The Outreach Program Manager I will primarily be responsible for the following activities:

A. Program Planning, Development, and Delivery/Program Outreach

  • Works with university colleges and departments, as well as organizations, individuals, and agencies outside the University, to identify and develop new and innovative courses and/or programs.
  • Collaborate with various groups in order to identify specific programming needs, which can include, but is not limited to: UW-Eau Claire departments and colleges, other UW System colleges and universities, UW-Extension units, public/governmental agencies, professional associations, and various businesses and nonprofit organizations.
  • Develop credit and non-credit courses/programs based on defined need and interest while utilizing the comprehensive resources of the CE unit, the University and other collaborative partners.
  • Identify and recruit appropriately-credentialed instructional staff, negotiate instructional fees, and coordinate hiring processes that comply with applicable policies and procedures. This includes the development of the Memorandum of Understanding (MOU) that outlines the roles and expectations for positions within the unit, screening and selection of candidates for positions, and development of in-depth training, evaluation, and feedback for instructional staff.
  • Determine an appropriate format to utilize for presentation of a topic (conference, seminar, online, etc.).
  • Oversee on-site program activities for evaluation of program content and delivery, overall program evaluation, and program impact studies.
  • Determine the appropriate array of topics to market in a given timeframe and the geographical distribution of program sites that meets the needs of targeted audiences.
  • Identify appropriate activity sites and negotiate facility and food service contracts.
  • Develop creative course/program schedules including evening, weekend, summer, distance education, and online formats for course/program delivery to accommodate the unique needs of non-traditional students according to defined need.
  • Administer and monitor course evaluations and potentially assist in student advising.
  • Serve as a knowledgeable link for non-traditional students to credit/non-credit courses/programs.
  • Monitor compliancewith various agency credential requirements.

B. Event Coordination and Marketing/Promotion

  • Coordinate marketing in collaboration with CE marketing/graphics staff. This includes, but is not limited to: writing and development of promotional brochures, print ads, e-mail announcements and website postings, identification of appropriate database sources to utilize for marketing, and creation of a marketing plan for specific programs and/or groups of programs.
  • Coordinate/manage the following program logistics: preparation of instructional materials for participants, communication with guest speakers, potential partners, and program participants regarding program content and event logistics; provision of logistical and follow-up support for events; and evaluation of program sites.

C. Budget and Grant Administration

  • Maintain quality programming in a fiscally sound manner that generates contribution to support CE goals and established revenue targets.
  • Develop long-term program financial goals and monitor their achievement.
  • Create and manage a detailed budget, monitor revenues, approve expenditures, and coordinate the staff compilation of data summarizing revenue, expense, and contribution to overhead.
  • Provide summary data to help the CE unit plan for the future and assist with required reports of the unit's financial and demographic information.
  • Identify, author, and oversee grants related to continuing education or professional development programming as assigned. This may include, but is not limited to, writing and coordinating grant activities with the UW-Eau Claire Office of Research and Sponsored Programs (ORSP). Additionally, the Program Manager may work with representatives from other external funding sources to coordinate underwriting of specific program expenses.

D. Fulfill other duties and responsibilities as assigned by the Leader of the Credit or Non-Credit Program Areas and/or the CE Director

  • Participate in all internal CE meetings and other meetings and/or training through UW-Eau Claire and UW-Extension as requested.
  • Represent CE and UW-Eau Claire through external meetings and serve on campus-wide committees and external initiatives as appointed.
  • Provide consistent and valuable input into administrative processes and procedures, resource application, staff utilization and training, and other operational areas.
  • Assist in employee training and orientation within the CE unit, as requested.
  • Participate in regional and national networks on planning and program development as necessary.



  • Bachelor's degree from a regionally accredited institution.
  • Excellent written and oral communication skills necessary.
  • Excellent customer service skills.
  • Ability to remain adaptable and flexible to different situations and changes, including learning new systems and processes.
  • Ability to meet deadlines and work under pressure.
  • Ability to work effectively within a team-oriented environment.
  • Ability to work effectively and collaboratively with diverse groups and individuals.
  • Ability to problem-solve effectively.
  • Ability to create accurate program budgets.


  • Master's degree
  • Expertise or educational background in a subject area related to our CE program areas (see program areas listed in "Duties" and our website at
  • Experience in continuing higher education programming and grant writing/administration.
  • Experience in the development and delivery of quality education programs.

The mission of Continuing Education at UW-Eau Claire is to fulfill the "Wisconsin Idea" by serving our communities with UW-Eau Claire-quality educational resources. Accordingly, the Continuing Education (CE) unit is entrusted with establishing supportive and collaborative relationships among UW-Eau Claire faculty, staff, UW-Extension, and a wide variety of external audiences. Additional information onContinuing Education at UW-Eau Claire can be found at .

Application Procedure

Applications are submitted electronically. Interested candidates should apply online at:

You must create an account and login before you can apply. If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login." Click the link to the Continuing Education: Program Manager position and then click the "Apply Now" button to submit your application electronically. Your application will not be considered complete until all required documents are attached and all required fields are completed.

Please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Contact information for at least three professional references.

If you have application questions, please email Ms. Jessica Barnier, Search Coordinator, .

To ensure consideration, completed applications must be received by March 31, 2013. However, screening may continue until the position is filled.

A criminal background check will be required prior to employment.

To learn more, visit the Web site:

UW-Eau Claire is an AA/EEO employer dedicated to enhancing equity, diversity and inclusivity.

Posted 3/11/13