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supervisors and managers in supervisory management certificate program dealing with conflict

Leading Intentional Customer Service


Please check back for dates.

Thursday & Friday  |  8:30 a.m. to 4 p.m.
EAU CLAIRE  | Metropolis Resort and
Conference Center
  |  715-852-6000
5150 Fairview Drive, Eau Claire, WI  54701

Customer Expectations | Service | Quality | Feedback

A customer-centric culture focuses on improving the customer experience.  Discover powerful tools for analyzing and improving business processes to enhance the experience of both internal and external customers.  Practice leadership skills that inspire team commitment to customer service and develop action plans that can be put to use immediately.

Learn How To:

  • Apply a “Best in Class” customer service model to your work environment.
  • Identify and analyze key business processes that directly affect customer service quality.
  • Use the “7 components of customer interactions” to satisfy even your toughest customers.
  • Keep your team focused on meeting and exceeding customer expectations.
  • Implement proven strategies to obtain and use customer feedback to improve and grow your business.
 

Presenter

Jim Dahl has 40+ years of consulting and private sector experience which includes working as Director of Corporate Training for SUPERVALU, Inc.  Jim trained with William Ury, past director of the Harvard Project on Negotiations, and co-author of the book entitled, Getting to Yes.

This seminar may be taken BY ITSELF,
or as
part
of the Supervisory Management Certificate Program.

Who Should Attend

Managers | Supervisors | Project Managers | Team Leaders | Business Owners | Aspiring Managers and Supervisors | Anyone who manages the work of others


Managing people is one of the most critical pieces of a person's job. These quality, activity-based workshops will:

  • Give you the tools and resources to become a better manager
  • Boost confidence in your abilities to manage difficult situations
  • Help you problem solve with your peers by working on real-world issues
  • Give you the perspective, knowledge and communication skills to build better relationships with your direct reports


Fee / CEUs

Price per program is $550; $500 for 3 or more.  

  • Registrations must be received at the same time to receive the discount.  
  • Payment required with registration.
  • Fee includes seminar, lunch and refreshments.
  • Participants completing this workshop earn 1.5 CEUs
Walk-ins are welcome – Please call 24 hours ahead to ensure space availability.


Satisfaction Guaranteed

Accommodations

Cancellation Policy


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