print header
supervisors and managers in supervisory management certificate program dealing with conflict

Leading Intentional Customer Service




Register Now
Register Online

EAU CLAIRE

October 10-11, 2013

Register by
Phone, Fax or Mail


Thursday & Friday  |  8:30 a.m. to 4 p.m.
EAU CLAIRE  | Metropolis Resort and
Conference Center  |  715-852-6000
5150 Fairview Drive, Eau Claire, WI  54701

Customer Expectations | Service | Quality | Feedback

A customer-centric culture focuses on improving the customer experience.  Discover powerful tools for analyzing and improving business processes to enhance the experience of both internal and external customers.  Practice leadership skills that inspire team commitment to customer service and develop action plans that can be put to use immediately.

Learn How To:

  • Apply a “Best in Class” customer service model to your work environment.
  • Identify and analyze key business processes that directly affect customer service quality.
  • Use the “7 components of customer interactions” to satisfy even your toughest customers.
  • Keep your team focused on meeting and exceeding customer expectations.
  • Implement proven strategies to obtain and use customer feedback to improve and grow your business.
 

Presenter

Jim Dahl has 40+ years of consulting and private sector experience which includes working as Director of Corporate Training for SUPERVALU, Inc.  Jim trained with William Ury, past director of the Harvard Project on Negotiations, and co-author of the book entitled, Getting to Yes.

This seminar may be taken BY ITSELF,
or as an ELECTIVE
in the Supervisory Management Certificate Program.

Who Should Attend

Managers | Supervisors | Project Managers | Team Leaders | Business Owners  | Aspiring Managers and Supervisors | Anyone who manages the work of others

Regardless of your work setting, get the training you need to manage your team.

If you are a supervisor, manager or team leader, or would like to become one, this no-nonsense workshop will:

  • Make your transition into management more successful.
  • Increase your confidence as a team leader, supervisor or manager.
  • Allow you to network and share experiences with fellow professionals.
  • Help you achieve personal and organizational goals.

Fee / CEUs

$450 per seminar OR a discounted rate of $400 with three or more people OR three or more seminars.
  • Registrations must be received at the same time to receive the discount.  
  • Payment required with registration.
  • Fee includes seminar, lunch and refreshments.
  • Participants completing this workshop earn 1.5 CEUs

Walk-ins are welcome – Please call 24 hours ahead to ensure space availability.

Cancellation Policy
You may cancel or transfer your registration up to 5 business days before the start date. If you cancel or transfer fewer than 5 business days before the start date, a $50 administrative fee will be assessed. If you do not attend the event, you are responsible for the full fee. If SBDC cancels, we will refund the entire program fee. You may substitute another person for your registration at any time. Call us for assistance. (715) 836-5811.

Satisfaction Guaranteed

University of Wisconsin-Eau Claire Continuing Education offers excellence in lifelong learning.  If you’re not completely satisfied with your learning experience after attending our program we will refund your registration fee.

 


Connecting Campus and Communicty
Excellence. Our Measure. Our Motto. Our Goal.