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EAU CLAIRE LOCATION
Metropolis Resort and Conference Center
5150 Fairview Drive, Eau Claire, WI 54701
Citizens State Bank
375 Stageline Road, Hudson, WI 54016
Conflict Resolution | Collaboration | Expectations
Poorly managed conflict can create significant costs for organizations, negatively impacting engagement, productivity and profits. Much conflict cannot (and often should not) be avoided. Effectively managed, conflict can lead to creative insights and innovation that can benefit your organization.
Since some amount of conflict is inevitable—even healthy—in any organization, your goal must be to ensure that your current and future management staff have the skills they need to successfully manage conflict.Participants will learn how to:
- Recognize the difference between positive and negative conflict
- Use powerful mental dialogues and physical techniques to manage their responses to conflict
- Understand and apply five proven strategies for effectively managing conflict
- Effectively disarm anger and aggression
- Apply five easy steps for better negotiations
Conflict management is an ongoing challenge—and opportunity—for organizations, managers and supervisors. This program offers an evidence-based training option for learning new and honing current conflict management skills. Even experienced managers will benefit from the expert insights, shared experiences and group discussions delivered in this program.
Our presenters are skilled facilitators who consistently receive high ratings from attendees. They lead fast-paced sessions – a combination of lecture, individual and group activity.
Chris Hinrichs, Executive Educator, University of Wisconsin-Madison, specializes in human relations, leadership and team development. Chris has experience as a course designer and director of corporate enrichment programs for Outward Bound Schools and is an accomplished national conference presenter.