Dealing with Conflict

Thursday & Friday  |  8:30 a.m. to 4 p.m.

EAU CLAIRE  | Metropolis Resort and
Conference Center  |  715-852-6000
5150 Fairview Drive, Eau Claire, WI  54701

Conflict Resolution | Influence | Expectations

Avoiding conflict can increase the frequency and intensity of future conflicts. Develop the critical skills that can turn potential conflict into discovery, self-confidence, and increased personal power. Discover how conflict is influenced by role expectations, perceptions, feelings, and past experiences. Learn a structured approach to building collaborative relationships.

Learn How To:

• Determine when a conflict is worth pursuing.
• Use mental dialogues and physical techniques to maintain self-control.
• Apply powerful disarming skills when faced with aggression and anger.
• Structure language to get optimal results.
• Match conflict resolution strategies with specific situations.

Presenter

Chris Hinrichs, Executive Educator, University of Wisconsin-Madison, specializes in human relations, leadership, and team development. Chris is a former course designer and director of corporate enrichment programs for Outward Bound Schools, and is an accomplished national conference presenter.

This seminar may be taken BY ITSELF, or as an ELECTIVE in the Supervisory Management Certificate Program.

Who Should Attend Managers | Supervisors | Project Managers | Team Leaders | Business Owners | Aspiring Managers and Supervisors | Anyone who manages the work of others Regardless of your work setting, get the training you need to manage your team. If you are a supervisor, manager or team leader, or would like to become one, this no-nonsense workshop will: Make your transition into management more successful. Increase your confidence as a team leader, supervisor or manager. Allow you to network and share experiences with fellow professionals. Help you achieve personal and organizational goals.

Fee / CEUs

$450 per seminar OR a discounted rate of $400 with three or more people OR three or more seminars.

• Registrations must be received at the same time to receive the discount.  
• Payment required with registration.
• Fee includes seminar, lunch and refreshments.
• Participants completing this workshop earn 1.5 CEUs

Walk-ins are welcome – Please call 24 hours ahead to ensure space availability.

Cancellation Policy
You may cancel or transfer your registration up to 5 business days before the start date. If you cancel or transfer fewer than 5 business days before the start date, a $50 administrative fee will be assessed. If you do not attend the event, you are responsible for the full fee. If SBDC cancels, we will refund the entire program fee. You may substitute another person for your registration at any time. Call us for assistance. (715) 836-5811.

Satisfaction Guaranteed

University of Wisconsin-Eau Claire Continuing Education offers excellence in lifelong learning.  If you’re not completely satisfied with your learning experience after attending our program we will refund your registration fee.