Improving Team Communication

Thursday & Friday  |  8:30 a.m. to 4 p.m.

HUDSON  |  Citizens State Bank
Hudson Training Room  |  715-377-7011
375 Stageline Road, Hudson, WI  54016

Expectations | Influence | Negotiation | Feedback

Enhanced team communication improves results, reduces turnover and helps accomplish goals. You may not have formal authority over team members, but you are in control of your communication. Improve your persuasion skills and learn to give and receive constructive, behaviorally-based feedback. Learn how to reduce defensiveness and maintain strong working relationships.

Learn How To:

• Improve your persuasion skills and influence.
• Negotiate without damaging work relationships.
• Identify and remove obstacles to the feedback process.
• Apply behaviorally-based feedback.
• Use techniques to promote openness and reduce defensiveness.

Presenter

Claire McCarty Kilian, Ph.D., is Professor of Management and Human Resources in the MBA Program at University of Wisconsin-River Falls. She has consulting experience with Mayo Clinic, Johnson & Johnson, Blue Cross/Blue Shield, and other private sector companies. 

This seminar may be taken BY ITSELF, or as an ELECTIVE in the Supervisory Management Certificate Program.

Who Should Attend Managers | Supervisors | Project Managers | Team Leaders | Business Owners | Aspiring Managers and Supervisors | Anyone who manages the work of others Regardless of your work setting, get the training you need to manage your team. If you are a supervisor, manager or team leader, or would like to become one, this no-nonsense workshop will: Make your transition into management more successful. Increase your confidence as a team leader, supervisor or manager. Allow you to network and share experiences with fellow professionals. Help you achieve personal and organizational goals.

Fee / CEUs

$450 per seminar OR a discounted rate of $400 with three or more people OR three or more seminars.

• Registrations must be received at the same time to receive the discount.  
• Payment required with registration.
• Fee includes seminar, lunch and refreshments.
• Participants completing this workshop earn 1.5 CEUs

Walk-ins are welcome – Please call 24 hours ahead to ensure space availability.

Cancellation Policy
You may cancel or transfer your registration up to 5 business days before the start date. If you cancel or transfer fewer than 5 business days before the start date, a $50 administrative fee will be assessed. If you do not attend the event, you are responsible for the full fee. If SBDC cancels, we will refund the entire program fee. You may substitute another person for your registration at any time. Call us for assistance. (715) 836-5811.

Satisfaction Guaranteed

University of Wisconsin-Eau Claire Continuing Education offers excellence in lifelong learning.  If you’re not completely satisfied with your learning experience after attending our program we will refund your registration fee.