Benefits of a Supervisory Management Certificate

In today’s dynamic and competitive workplace, you need to keep pace with the latest trends and best practices in managing people. Regardless of your work setting, get the training you need to successfully manage your team.

Earn your Supervisory Management Certificate and:

• Improve your supervision and leadership skills.
• Receive face-to-face instruction from management experts.
• Learn and share insights with others like you.
• Position yourself for job success and advancement.

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Designed for: Managers | Supervisors | Project Managers | Team Leaders | Business Owners 
| Aspiring Managers and Supervisors | Anyone who manages the work of others

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How to Earn Your Certificate

• Complete three mandatory core seminars addressing the most critical supervisory skills.
• Select and complete three elective seminars from a roster of topics designed to enhance specific skills that build on the core seminar competencies.
• Each seminar earns you 1.5 Continuing Education Units (CEUs). A total of 9 CEUs is required to earn your certificate.
• Take up to five years to complete the program.
  

Seminar Topics

CORE SEMINARS (all three are required)

Supervisory Management 1   Make your transition to the management team as smooth as possible.  Explore leadership styles, roles and responsibilities.

Supervisory Management 2   Examine four critical concerns for managers: employee orientation, effective communication, time management, and delegation.

Supervisory Management 3   Improve your company’s performance appraisal process and learn coaching techniques that will enhance employee effectiveness.

ELECTIVES (choose any three)

Dealing with Conflict   Learn and practice strategies for responding to conflict quickly, confidently and professionally.

Developing Change Resilience   Explore the thoughts, feelings and behaviors that each stage in the Change Cycle™ brings and how that knowledge creates resiliency and success.

Improving Managerial Efficiency   Discover practical techniques that will help you gain valuable concentrated work time. Accomplish more in less time, and do it better.

Improving Team Communication   Sharpen your persuasion skills. Learn how to reduce defensiveness, give/receive  behaviorally-based feedback and maintain productive work relationships.

Managing Projects and Project Teams   Learn critical planning and leadership skills to make your projects run efficiently from inception to completion.

Maximizing Performance   Expect the best and coach to achieve it. Discover innovative ways to obtain peak performance from your people.

Negotiation Skills  Examine your “hot buttons” and practice techniques for controlling your emotions. Learn how to overcome five common obstacles and reach satisfying agreements for both parties.

Leading Customer Service   Create a truly customer-centric culture. Discover powerful tools for analyzing business processes to improve the experience of both internal and external customers.

Managing the Multigenerational Workforce (on-line)   Learn strategies for bridging generational differences in work ethic, communication styles, media use, and teamwork attitudes.