Wednesday, September 25, 2013
8:45 a.m. to 3:30 p.m.
The Florian Gardens
2340 Lorch Ave.
Eau Claire, WI
715-832-8836
Dealing with individuals with behavioral health problems can be challenging.
Be ready for your next difficult encounter!
As a paraprofessional or front-line staff member in healthcare or other settings, you face this on a daily basis. Expand your knowledge about behavioral health issues, discover new strategies for interacting in difficult situations, and learn how to recognize and improve communication with customers or patients who exhibit behavioral health problems.
After attending this program, you will be able to:
- Identify signs, symptoms and common behaviors of various psychiatric disorders.
- Respond effectively when interacting with various psychiatric disorders.
- Access available county resources for people with psychiatric disorders.
And you will have the opportunity to put the skills and strategies you learn into practice through role play.
Who Should Attend
- Front-line staff
- Medical assistants
- Appointment coordinators
- Licensed practical nurses
- Billing department and business office staff
- Others who deal with patients or clients with behavioral health issues
Agenda
| Time | Topic |
| 8:30 a.m. |
Check-in and Registration |
| 8:45 a.m. |
Introductions |
| 9 a.m. |
Psychiatric Diagnoses: Signs, Symptoms and Common Behaviors |
| 11 a.m. |
"Now What Do I Say?" How to Interact Using Different Communication Styles |
| Noon |
Lunch |
| 1 p.m. |
Role Playing: Interacting Within the Health Care Setting |
| 2 p.m. |
"How you can get help?" Eau Claire County Crisis Team |
| 3 p.m. |
Closing Remarks and Evaluation |
Time
Check-in starts at 8:30. Program begins at 8:45 a.m. and ends at 3:30 p.m.
Instructors
William J. Weggel, MD, is a board certified psychiatrist and holds certification in Geriatric Psychiatry. He attended Marquette University and graduated from UW-Madison Medical School in 1981. Dr. Weggel completed his residency at Case Western Reserve in 1985 and has worked at Mayo Clinic Health System since that time. In addition, Dr. Weggel has provided services to Eau Claire County Community Support Program since 2001 and Wissota Health since 2005.
Karlene Phillips, RN, BSN is the director of Inpatient Behavioral Health Services at Mayo Clinic Health System in Eau Claire WI. She has been a psychiatric nurse for 32 years with a focus on the delivery of respectful, evidenced based care to patients. She attended Viterbo College for her BSN and Hazeldon Foundation for certification in Chemical Dependency counseling.
Angela Theisen, LCSW, is a psychotherapist for Mayo Clinic Health System Outpatient Behavioral Health since 2006. She has worked as a Licensed Clinical Social Worker since 2003 and in the mental health field since 1998. She has been intensively trained in Dialectical Behavioral Therapy, a treatment for Borderline Personality Disorder, from Behavioral Tech, LLC. She has been Level II trained in Eye Movement Desensitization and Reprocessing, a treatment for Post-Traumatic Stress Disorder, since 2006. She graduated with a Master of Social Worker's degree in the mental health concentration from the University of Illinois at Champaign-Urbana in 2000. She graduated from the University of St. Catherine's in 1008 with a Bachelor of Arts in Psychology and a Social Welfare minor.
Jennifer Moe, LPC is the Crisis Coordinator for Eau Claire County. She was a therapist at the Eau Claire Academy from 2005 – 2010. Ms. Moe completed her Master's degree in Clinical Mental Health Counseling at UW-Stout and earned undergraduate degrees in psychology and kinesiology from UW-Eau Claire.
Barbara Forrest, BSN, is a Behavioral Health Liaison for Mayo Clinic Health Systems since January, 2012. She has worked in the Inpatient Behavioral Health Unit since 2005. Barb is passionate and committed to ensuring the delivery of care for those with mental illness.
She graduated with a BSN from Viterbo University.
Cory Carlson is the Nursing Supervisor of the Inpatient Behavioral Health Department at Mayo Clinic Health System in Eau Claire. Cory teaches classes on de-escalation techniques and alternatives to restraints. In 2011, Cory won the DAISY Award for Extraordinary Nurses for his work with an anorexic patient and her family. He is currently working on his master’s degree in Nursing Management
Fee
The cost to attend in $69 per person with a group rate of $59 per person for three or more registering at the same time (includes program materials and lunch).
Cancellation Policy
If you cancel at any time, no refund will be given. Full refunds will be given if the program is filled or cancelled. You may substitute another person for your registration at any time. Call the Continuing Education office (715) 836-3636/ toll free (866) 893-2423 for assistance.
Accommodations
If you need an accommodation for a disability to fully participate in this program, or need this document in an alternative format, please contact Continuing Education at 715-836-3636/ toll-free 866-893-2423, or use the Wisconsin Relay System (711), as soon as possible.
An EEO/Affirmative Action employer, University of Wisconsin provides equal opportunities in employment and programming, including Title IX and ADA requirements.
