Higherground Floor Manager
- Get starting bank from office.
- Get cash drawer and start cash register.
- Log on to the Blugold system and reset the patron count.
- Turn on the TVs.
- Turn off floor lights when the DJ is ready.
Operating Hours Duties
- Check patron IDs.
- Take cover charge.
- Check customers for coats and open containers.
- Turn off the fire alarm downstairs if it is accidentally set of by a patron.
- Cut off admittance if club capacity has been reached.
Be prepared to deal with a long line, people pushing and crowding, etc. Also be prepared to explain the concept of club capacity repeatedly. If given a reasonable explanation, patrons will be much more cooperative when turned away.
- Call the police if a situation demands it.
Reasons for requesting police assistance include: handling fights, removing belligerent patrons, reporting drunk and disruptive patrons, and reporting furtive behavior.
Closing Time Duties
- Coordinate exact closing time with DJ.
- Turn on the lights at the end of the last song.
- Count the closing cash drawer.
The Floor Manager and the Dining Services manager must count the cash together.
- Set aside the $30 starting cash from the cash in the drawer (small bills). This is to be put in the Higherground money bag and placed in the office.
- The cash report sheet must be filled out and kept with the cash.
- After the cash is counted and the report filled out, the Dining Services manager will lock the cash in the Dining Services safe.
- Close down and clean the door area.
- Confirm that the Door Monitor has placed the ink pad, stamp, and guest sheet in the office.
- Prepare a nightly staff report.
Ask the other staff members on duty if there is anything they would like reported.
On equipment malfunctions in particular, a great deal of specificity is needed: What exactly is malfunctioning? What are the symptoms? Is the problem intermediate or continual?
- Lock the building.
- Lock outside doors with Allen wrench.
- Lock downstairs doors and Higherground office door with interior key.
- Be the last person, along with the manager on duty, to leave the building at the end of the night.